International Sales and Customer Support

[email protected] I Service Hotline +44 208 1441817

Customer Service

Shipping & Delivery
We deliver to over 194 countries around the world. Our standard delivery time is 5-12 working days from the time we process your order subject to stock.
The delivery pricing that you see in the shopping basket is calculated on the individual products rather than a flat rate fee. This gives us the ability to make sure the cost of shipping more accurately reflects the products you are buying.
All Items will be delivered to you by FedEx Express, DHL, UPS, Dachser Logistics or other  service provider.
Privacy & Security
Europe-SolarStore.com welcomes you on their website and would like to thank you for your interest in the products we offer. Europe-SolarStore.com is strongly committed to customer satisfaction and wants to give you the highest transparancy possible concerning the use of customer information.
1. How we use your personal information
Personal information will be collected and used if necessary within the support processing of a purchase transaction of the customer in relation to the sale of Europe-SolarStore.com products. This information includes customer name, date of birth, address, payment method (i.e.: credit card number, account details), telephone number and email address.
2. Collecting, using and deleting customer information
Personal information for identification (i.e.: name and address) and contractual notes (i.e.: order information, product selection, etc.) will only be collected and used if required for contract reasons, its content design or modification. The customer information will be deleted in the calendar year following the completion of the contractual relationship provided they are not collected and used as for usage data (customer account) or billing information or due to legal regulations. Europe-SolarStore.com may disclose information on request by authorised agents in some cases, if required for criminal proceedings.
3. Using information in reference to non payment
Of actual references have been established, which are required to reveal as well as prevent service acquisitions by false pretences and other illegal claims of service by Europe-SolarStore.com, Europe-SolarStore.com is entitled to collect and use personal information to enforce their own demands.
Returns & Replacements defective products
What if something does go wrong? You need to know you're not going to be left in the lurch, so we provide you with a dedicated returns department and a personal contact to take care of any problems you may have experienced. If you no longer require your product or it develops a fault, follow these 3 simple steps.
STEP 1
Send an email to [email protected] stating:
Name:
Order no:
Reason for return:
STEP 2
You will soon receive an RMA number via email, and we'll contact you to arrange the best way to return of the goods.
STEP 3
Once we receive your items back we will then send your your replacement product.
If you do need any more help either give us a call or contact our Customer services team.
Ordering
Adding an item to your shopping basket
The Shopping Basket is where you store the items you want to buy. You can always delete items from the Shopping Basket or save them for later if you change your mind.
When you find the items you're interested in, click the "Add to Basket" button
You can add as many items to your shopping basket as you wish. When you've finished shopping, click the "Basket" button in the top right of the page.
This will take you to a page detailing the full contents of your shopping basket. Here you will have the option to delete items, if required.
Once you are happy with your selection, click the ‘Proceed to Checkout’ button to begin processing your order via our own payment systems or select PayPal to pay via a PayPal account.
Creating an account
New customers will need to create an account before proceeding with their order. This will only take a few minutes and you will be able to securely store your delivery details for future orders. Existing customer will be able to Login using there email and password.
When you click the ‘Register’ button you will be taken to a form, which you will need to complete in full.
Billing Information
The form will ask you for your name and billing address. Please note that this must be the address where your credit card is registered.
Log in detail
Your email address will become your ‘User’ name, so please double check you have entered your email details correctly.
Choose a password for your account. Europe-SolarStore.com will not choose a password for you. You'll be able to use your e-mail address and password to make changes to your order and account information any time you like, so make sure you remember which e-mail address and password you used. Once the account is set up, Europe-SolarStore.com will email you a reminder of your log in details.
Delivery Address
Here you can enter an alternative delivery address, or if you are an existing customer you will have the option of selecting a previously saved address.
Delivery Options
Here you can select a number of delivery options to suit both your needs and budget.
Payment Details
Next, you will be asked to choice payment method. We accept PayPal and Purchase Orders.  Please login to PayPal account or enter Purchase Order number.
PayPal accept VISA, MasterCard, American Express, Delta and Switch/Solo.
You will then be asked to confirm your order. Check over your order details and when you are ready click ok. You will receive a message on screen saying ‘Thank you for your order’.
If you experience any problems or require further assistance, please email our Customer Service team or call us on between 8.00am & 5pm, Monday to Friday.
If you wish to cancel an order, please email our Customer Service team.
How safe is shopping on Europe-SolarStore.com?
Europe-SolarStore.com use PayPal payment platform. PayPal uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
What do I do if my product breaks down during the guarantee period?
Look for any visible signs of the breakdown and consult the troubleshooting guide in the manufacturer`s handbook or on their website. If the problem cannot be solved, please contact the product manufacturer. You will be asked for details of the model number and date of purchase. Your despatch note provides this information and acts as your guarantee, so please make sure that you keep it throughout your guarantee period.
When will my products be delivered?
After you have placed your order online, we will send you an order confirmation email. We will email you a despatch note once your item has been despatched. Most items will be delivered to you within 5-10 work days.
Payment & Product Pricing
Payment
You can pay for your order by PayPal or Credit cards. It's the faster, safer way to make an online payment. PayPal accept VISA, MasterCard, American Express, Delta and Switch/Solo.